DIMOCO: Powering Player Retention With One-Click Carrier Billing

Fast, efficient payments can make or break an iGaming platform and players know it. Research shows that payment speed and reliability are decisive factors for as many as one-third of players when choosing where to play, writes Lauren Harrison. 

When withdrawals or deposits fail to meet expectations, trust erodes quickly, driving players elsewhere – making payments one of the most overlooked, yet simple-to-fix causes of modern-day churn.

But not for DIMOCO.

Specialising in frictionless, compliant and mobile-first transactions, DIMOCO’s recently GGL-approved carrier billing solution is changing the game for players and operators. 

By providing one-click, secure payments via users’ mobile bills, DIMOCO says it can boost operator revenue by an average of ten percent through improved player acquisition and retention. 

To find out more, iGamingFuture’s Head of Content, Curtis Roach, invited DIMOCO’s Senior Vice President of Sales, Bettina Sommer, to the iGF couch.

Read on as they explore how carrier billing is reshaping payment flexibility, strengthening competitive advantage – and may well be the critical growth factor operators have been overlooking.

In today’s tightly-regulated iGaming environment, player acquisition has never been more complex. What strategies and payment tools do you think will prove to be most effective in driving sustainable player growth?

“We believe the path to sustainable player growth lies in user-experience, with payments being at its core. Operators should aim to make deposits as seamless as possible while of course staying compliant. 

“Traditional payment methods face high decline rates and regulatory friction. To tackle this, they need to diversify their payment mix. 

“Carrier billing is particularly powerful as it reduces friction to almost zero, allowing players to deposit quickly without entering sensitive information, ideal for mobile-first users and casual bettors. 

“This convenience improves conversion rates and expands access to players who might not feel comfortable using cards. We tend to see an average increase of ten percent in revenue once carrier billing has been implemented.

“However, compliance can’t be an afterthought. 

“Payments must integrate responsible gaming tools, KYC and spend controls to satisfy regulators and protect players. 

“Operators who manage to balance accessibility with robust compliance will create a payment experience that drives acquisition, retention and long-term growth.”

The GGL’s recent green light for carrier billing has been a milestone moment. How significant is this regulatory development, and what does it mean for both operators and end-users in practice?

“The GGL’s approval of carrier billing is a landmark moment because it legitimises the method in one of Europe’s strictest gambling markets. 

“Until now, regulators were cautious about carrier billing due to concerns around responsible gaming and money laundering. By granting approval, the GGL has endorsed it as both safe and compliant. 

“For operators, this unlocks a new way to onboard and retain players in Germany by offering a deposit method that bypasses many of the challenges of card payments.

“In practice, this development signals growing regulatory confidence in alternative payment methods and sets a precedent that could encourage other European markets to follow suit, reshaping the payments landscape in iGaming.”

Payment flexibility is becoming a cornerstone of the player experience. How can carrier billing and other alternative payment methods help operators differentiate in increasingly competitive iGaming markets?

“Operators who embrace payment flexibility gain a clear competitive edge. 

“This is especially effective in mobile-first contexts and during live betting, where speed can make the difference between capturing or losing it. (It is important to note that the EGBA expects mobile to take 67 percent of the market share for online bets by 2029.) 

“Carrier billing is quick, especially for new users who are looking to make a fast bet. Beyond convenience, alternative payment methods serve as a safeguard against high card decline rates, improving overall conversion.

“In markets where bonuses, odds and content often look similar across operators, the ability to offer fast, simple and inclusive payments can be a real differentiator. 

“Ultimately, operators who treat payments as part of the brand experience will be better positioned to attract and retain players.”

What should be the biggest priority for operators when it comes to aligning payment strategies with business growth and regulatory demands?

“Payments are not just a support function, but a strategic growth driver and acquisition tool. 

“Over the next 12-months, operators should make building a solid, regulatory-aligned payments foundation their biggest priority.

“To effectively align payment strategies with business growth and compliance demands, operators should:

• Prioritise regulatory alignment before integration or expansion.
• Optimise the user experience to boost retention and acquisition.
• Plan long-term, integrate solutions like carrier billing as a core part of the overall payment strategy.

“With the right setup, payments will not only meet compliance requirements but also become a key driver of growth, bringing in new players, improving satisfaction, and giving operators a competitive edge.”

Editor’s Note:

For DIMOCO’s Bettina Sommer, payments lie at the core of the player experience and providing frictionless, instant and regulatory-compliant payments in as little as a click, not only enables higher retention rates but also raises revenue by an average of ten percent.

It’s simple in Bettina’s view: Slow, traditional payment methods are losing ground. They frustrate players, erode trust and can ultimately limit growth by increasing churn. 

But operators who offer flexible payments like carrier billing can gain a clear competitive edge.

Players want instant, in-action payments that are as quick and easy as a simple tap. 

Frictionless payments are the way forward and a key strategic advantage for operators in Europe’s most regulated markets, where content is often homogenised and payment speed can be a defining differentiator.

So what should savvy operators looking to boost revenue through payment flexibility be doing?

According to Bettina, it starts with treating payments as a “strategic growth driver and acquisition tool”, then “building a solid, regulatory-aligned payments foundation”, after which growth and improved loyalty will follow.